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SOULSHIVE · CONTACT & HELP

We are here for your community.

Questions about your server, Boost, account or partnerships? Send a message directly to our Admin support inbox.

Technical support

Connection issues, adding servers, voting and statistics.

Send request →

Partnerships

Partnerships with gaming communities, hosting providers and creators.

Apply for partnership →

Community

Meet multiplayer server owners and gaming communities.

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Send us a message

Fill in the details. Our support team can respond through the support system.

Anti-spam protection is enabled. Never send passwords or bank details.

Important rules and information

The key things to know before continuing.

How to submit a useful report

Include the relevant URL, server or order ID, issue category, date and steps to reproduce a bug. For unlawful or copyright content, identify the reported material clearly.

What NOT to send

Never submit passwords, tokens, Stripe/API keys, CVCs, card copies or unnecessary personal data about other people.

What happens next

Requests go through the existing support system. Response time depends on complexity and volume; urgent safety-related concerns may be prioritised.