Report a problem

Help us keep SoulShive safe. Our team reviews every report within 24 hours on working days.

What are you reporting? *

A listing (prohibited item, fake photos, wrong description) A seller (scam, fake profile, aggressive behaviour) A buyer (non-payment, fraud, abuse) A message (harassment, threats, spam) A payment problem (scam, fraud) Something else

Link or reference *

Paste the URL of the listing, profile or message thread.

Severity

Urgent — illegal or dangerous High — likely scam or fraud Medium — policy violation Low — inaccurate listing

Description *

Your email (for follow-up)

Confidential. Your report is anonymous to the person being reported. We never share your identity with them.

What happens after you report?

Our team reviews your report within 24 hours (working days).

If the listing violates our rules, it's removed within the hour.

Sellers with repeated violations are suspended or permanently banned.

For criminal activity (fraud, CSAM, weapons), we report to the relevant authorities.

We'll email you with an outcome update.

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